At www.shodhpatra.org, We are committed to providing a seamless and satisfactory experience to our valued users. This Refund Policy outlines the terms and conditions governing refunds for our services. Please read this policy carefully before making a purchase.
1. Refund Eligibility
We offer refunds under the following circumstances:
a. Technical Issues: If you encounter technical problems on our platform that prevent you from accessing or completing a test, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
b. Duplicate Purchase: In the event of accidental duplicate purchases of the same product, we will issue a refund for the additional purchase.
2. Refund Process
To request a refund, please follow these steps:
• Contact our customer support team via email at shodhpatra.org@gmail.com with your refund request.
• Provide the transaction details, including the order number, date of purchase, and a brief explanation of the reason for the refund.
Our team will review your request and respond within 48 hours. If your request is approved, we will refund you within 7 working days using the same payment method.
3. Non-Refundable Situations
Refunds will not be provided in the following scenarios:
a. Once the paper is published, no refund will be given under any circumstances.
b. Disqualification for Violating our Terms of Service: If you are disqualified for violating our Terms of Service, you will not be eligible for a refund.
4. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at shodhpatra.org@gmail.com
5. Policy Updates
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated. It is your responsibility to review this policy periodically to stay informed of any changes.
Last Updated: [10/03/2023]
By using our services, you agree to abide by the terms and conditions of this refund policy.
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